7 Best WordPress Chat Plugins in 2025

However, the sheer volume of options can make choosing the right plugin a complex task. This guide cuts through the noise to present the seven best WordPress chat plugins for 2025. We will explore their features, strengths, and how they can be integrated into your website, with a special focus on how web creators can leverage tools like Elementor to implement and manage them seamlessly.

The Growing Importance of Live Chat for Websites

Live chat has evolved from a simple support tool into a comprehensive platform for sales and marketing. It provides an immediate and accessible channel for customers to obtain answers, which is crucial when considering that 82% of customers report satisfaction with live chat experiences, surpassing channels such as email and phone. For businesses, this translates into tangible benefits:

• Increased Conversions: Engaging with customers at critical moments in their buying journey can clarify doubts and guide them toward a purchase. Online shoppers who use live chat are significantly more likely to become paying customers.
• Enhanced Customer Loyalty: Providing swift, personalized support builds trust. 52% of consumers report feeling more loyal to companies that offer live chat.
• Improved Efficiency: A single chat agent can handle multiple conversations simultaneously, a feat impossible with traditional phone support. This improves productivity and helps manage resources effectively.

With these benefits in mind, let’s explore the top WordPress chat plugins that can help you achieve these results.

How to Add and Manage Chat on Your WordPress Site

Before diving into the list, it’s helpful to understand how these tools are typically added to a WordPress site. The process is generally straightforward:

1. Choose a Plugin: Select a plugin from the list below that best fits your needs and budget.
2. Install and Activate: From your WordPress dashboard, navigate to Plugins > Add New, search for your chosen plugin, and click “Install” then “Activate.”
3. Create an Account: Most chat plugins are SaaS (Software-as-a-Service) solutions, meaning you’ll need to create an account on their website. The WordPress plugin then connects your site to this account.
4. Customize the Widget: Configure the appearance, language, and behavior of your chat widget to match your brand identity.
5. Place the Widget: Most plugins automatically add the chat widget to your entire site. However, for more precise control, web creators can use tools like the Elementor Pro to manage where and how chat widgets appear, using Display Conditions for specific pages or even creating popups that trigger a chat window.

1. LiveChat

LiveChat do businesses of all sizes trust a premium, feature-rich solution for its robust performance and extensive toolset. It is designed not just for support but as a comprehensive platform to boost engagement and drive sales.

Key Features:

• Real-time Visitor Monitoring: See who is on your site, what pages they are viewing, and proactively initiate conversations.
• Customizable Chat Widgets: Tailor the look and feel of the chat window, buttons, and branding to align perfectly with your site’s design.
• Ticketing System: Manage complex inquiries or offline messages through a built-in ticketing system, ensuring no customer query is lost.
• Advanced Reporting and Analytics: Gain insights into agent performance, chat volume, and customer satisfaction to continuously refine your strategy.
• Integrations: LiveChat connects with over 200 tools, including popular CRMs like HubSpot, email marketing services, and e-commerce platforms.

Elementor Integration: LiveChat offers a dedicated integration with Elementor. Once the plugin is installed, it adds specific LiveChat widgets directly into the Elementor editor. This allows web creators to drag and drop a “Contact Button” or a “Quality Badge” anywhere on a page, providing a more custom and strategic placement than a default, site-wide widget. You can use Elementor’s design controls to ensure the button perfectly matches your page layout.

Best For: Businesses that prioritize a professional customer support experience and require advanced features, deep customization, and extensive integrations.

2. Tidio

Tidio is a versatile and popular chat plugin known for its user-friendly interface, strong free plan, and the powerful combination of live chat, chatbots, and email marketing.

Key Features:

• AI-Powered Chatbots (Lyro): Tidio’s conversational AI can handle a significant portion of customer inquiries automatically, answering common questions, checking order statuses, and recovering abandoned carts.
• Unified Inbox: Manage conversations from live chat, Facebook Messenger, Instagram, and email all from a single dashboard.
• Visual Chatbot Builder: Create custom automation flows with a drag-and-drop editor, no coding required. Dozens of pre-built templates are available to get you started.
• Deep Customization: Adjust the colors, welcome messages, and position of the chat widget. You can also set up proactive chat triggers based on visitor behavior, like time on page or exit intent.

How to Use with Elementor: While Tidio doesn’t have a dedicated Elementor widget, its script can be easily integrated. For a more sophisticated implementation, web creators can use the Elementor Popup Builder. You can design a custom button or promotional banner in Elementor and set it to trigger a Tidio chat window when clicked. This gives you complete creative freedom over how you invite users to chat, rather than relying on the standard widget appearance.

Best For: E-commerce stores and small to medium-sized businesses looking for a powerful, all-in-one communication tool with excellent automation and a generous free plan.

3. Tawk.to

Tawk.to stands out in the market for one compelling reason: it’s completely free. It offers unlimited agents, unlimited chats, and a surprising number of features that are often locked behind paid tiers in other platforms.

Key Features:

• Completely Free: No limits on the number of agents, chat volume, or history. The only optional cost is to remove the “Powered by Tawk.to” branding.
• Real-time Monitoring: Track your website visitors and see their journey across your site.
• Built-in Ticketing: Manage offline messages and support requests without needing a separate system.
• Knowledge Base: Create a self-service help center for customers to find answers on their own.
• Mobile Apps & Team Collaboration: Manage chats on the go and assign conversations to different team members.

How to Use with Elementor: Like Tidio and Tawk.to is added via a JavaScript snippet. An effective way to integrate it with Elementor is by using the Custom HTML widget. You can place this widget in your site’s footer template, built with the Elementor Theme Builder, to ensure the chat script loads on every page. This provides centralized control over the script without requiring direct edits to theme files.

Best For: Startups, small businesses, and anyone on a tight budget who needs a robust and reliable live chat solution without the monthly subscription fee.

4. HubSpot

HubSpot offers more than just a chat plugin; it’s an all-in-one marketing, sales, and service platform with a powerful, free WordPress plugin. The live chat and chatbot tools are deeply integrated with its free CRM.

Key Features:

• Free CRM Integration: Every conversation is automatically stored in the HubSpot CRM, giving you a complete history of each contact’s interactions with your brand.
• Live Chat and Chatbots: Engage visitors in real-time or use chatbots to qualify leads, book meetings, and provide support 24/7.
• All-in-One Solution: The plugin also includes tools for email marketing, form building, and analytics, providing a unified platform for business growth.
• Customization: Style the chat widget to match your website’s branding.

How to Use with Elementor: HubSpot’s plugin integrates well with WordPress. For Elementor users, the synergy comes from using Elementor’s Form Builder alongside HubSpot. You can design a beautiful, high-converting form in Elementor for lead capture (e.g., a newsletter signup or a contact form) and use Elementor’s built-in HubSpot integration to automatically send that data to your HubSpot CRM. This data then enriches the context for your HubSpot chat conversations.

Best For: Businesses of all sizes that want a single, integrated platform to manage customer relationships, from initial chat to long-term marketing and sales engagement.

5. Brevo (formerly Sendinblue)

Brevo is another all-in-one marketing platform that provides a powerful suite of tools, including a reliable chat plugin for WordPress. Its strengths lie in its multi-channel communication capabilities and its cost-effective pricing structure.

Key Features:

• Multi-Channel Inbox: Manage communications from chat, email, and social media in one place.
• Chatbot Automation: Set up automated responses and chatbot scenarios to handle common questions and qualify leads when your team is offline.
• Contact Management: Chat conversations are linked to contact profiles within Brevo, allowing for more personalized follow-up marketing.
• Marketing & Transactional Emails: Brevo is also a robust platform for sending email newsletters and critical transactional emails (like order confirmations).

How to Use with Elementor: Brevo’s WordPress plugin allows for easy setup. Web creators using Elementor can enhance this by using Elementor’s Display Conditions. For instance, you could create a specific header or footer section in the Theme Builder that includes a call-to-action to chat, and set it to only display on your e-commerce product pages, ensuring the chat prompt is highly relevant.

Best For: Small to medium-sized businesses looking for an affordable, all-in-one solution that excels at combining chat with email and SMS marketing.

6. Zendesk Suite

Zendesk is a giant in the customer service software industry, and its WordPress plugin brings the power of the Zendesk Suite directly to your website. It’s an enterprise-grade solution designed for teams that require a sophisticated, scalable support system.

Key Features:

• Unified Agent Workspace: Agents can manage conversations from chat, email, phone, and social media in a single, powerful interface.
• Advanced Ticketing System: Zendesk is renowned for its ticketing system, which allows for complex workflows, automations, and detailed tracking of all customer issues.
• AI-Powered Bots: Deploy bots to answer common questions, gather information, and route customers to the right agent.
• Help Center Integration: Seamlessly connect your live chat with a comprehensive Zendesk knowledge base.
• Robust Analytics: Access detailed reports on every aspect of your customer service operation.

How to Use with Elementor: The Zendesk plugin adds a widget to your WordPress site. For a custom implementation, you can use the Elementor HTML widget to place the Zendesk embed code precisely where you want it within your design, such as a dedicated support page or within a specific section of your site’s footer, built using the Elementor Theme Builder.

Best For: Established businesses and enterprises that need a powerful, scalable, and fully-featured customer service platform and may already be using other Zendesk products.

Pricing: Zendesk offers various plans for its full suite of tools. The chat features are included in the Zendesk Suite plans, which are priced per agent, per month.

7. A Note on Native Elementor Solutions

While Elementor does not offer a standalone chat plugin, its powerful features can be leveraged to create and manage chat-like experiences and integrations seamlessly.

• Elementor Form Builder: You can create sophisticated multi-step forms that function as detailed inquiry channels. After a user submits a form, you can use Elementor’s “Actions After Submit” feature to trigger a pop-up with a thank-you message and next steps, simulating the end of a chat interaction. This is ideal for gathering detailed information before a live conversation.
• Elementor Popup Builder: As mentioned, the Popup Builder is perfect for creating custom, clickable triggers for third-party chat widgets. Design a button, banner, or full-screen welcome mat, and set its action to launch the chat script of your chosen plugin. You can use triggers such as exit intent, scroll depth, or time on page to proactively engage visitors.
• Integrations: The Elementor Form Builder integrates directly with many CRMs and marketing automation tools, including HubSpot and Mailchimp. This allows you to centralize the data you collect, whether through a form or a subsequent chat, creating a unified view of your customer.

By using these tools, web creators can maintain full creative control over the user experience, ensuring the chat function feels like a native part of the website design rather than a tacked-on third-party widget.

Choosing the Right Chat Plugin for Your Needs

Selecting the best WordPress chat plugin depends on your specific goals, audience, and budget. Here’s a summary to guide your decision:

Plugin	Best For	Key Differentiator	Elementor Integration Tip
LiveChat	Professional Support & Sales Teams	Dedicated Elementor widgets & deep analytics	Use the native LiveChat widgets in the Elementor editor for strategic placement.
Tidio	E-commerce & All-in-One Engagement	Powerful free plan with excellent AI chatbots (Lyro)	Use the Elementor Popup Builder to create custom click-to-chat triggers.
Tawk.to	Budget-Conscious Businesses	Completely free with unlimited agents and features	Use the Elementor Theme Builder to add the script via an HTML widget in the footer.
HubSpot	Integrated Sales & Marketing	Free, powerful CRM at the core of all tools	Connect Elementor Forms directly to HubSpot to enrich customer data for chats.
Brevo	Multi-Channel Marketing	Affordable all-in-one platform for chat, email & SMS	Use Elementor’s Display Conditions to show chat prompts on specific, high-intent pages.
Zendesk Suite	Large Teams & Enterprises	Enterprise-grade ticketing and agent workspace	Place the widget code precisely using the Elementor HTML widget on dedicated support pages.

Final Thoughts

Implementing a live chat plugin is a proven strategy to enhance user experience, build trust, and grow your business. The tools listed above represent the best options available for WordPress users in 2025, each offering a distinct set of features to cater to various needs.

By carefully considering your goals and leveraging the power of tools like Elementor to integrate them beautifully into your site, you can create a seamless and effective communication channel that turns visitors into loyal customers.